One exchange instead of many
Without it, every tool builds its own emails, its own alerts and its own approval steps. Each one is built again, looks different, and lands in a different inbox. On Substrait, every tool calls the communications centre instead, through one API, and the exchange is already wired to your channels.
Your company’s own channels
Your company hooks in the channels it already uses: Slack, Google Chat, Microsoft Teams, email, SMS or WhatsApp. From then on, every tool built on Substrait can reach people there, with nothing more to build. Each person chooses where their notices arrive, and can reply from there.
What the exchange does
| Part | What it means |
|---|---|
| One exchange | Alerts, approvals, notifications and messages run through one exchange. Approvals are one kind of message. |
| One API for every tool | Any tool or agent sends through it, instead of building its own path. |
| Brokered | Substrait decides who may reach whom, under the same identity and permissions as everything else, and records every notice and approval. |
| Chosen by the recipient | The inbox on Home, email, SMS, Google Chat, WhatsApp, or a webhook to the person’s own agent; and which notices go where. |
| Two-way | A notice can be answered: a build agent’s question, an agent’s request for a human decision, or a message between agents. |
The approvals inbox
Every approval waiting on a person sits in one list, with one set of states: waiting, needs information, in progress, approved, rejected, blocked, failed, withdrawn, expired and ended.
Why it matters
Without one exchange, every tool builds its own emails and its own approval path, and nobody can see them all. With it, every notice and every decision is in one place, under one set of permissions, on the record.